Residents
Welcome To Luxome®
Embarking on your university journey is a momentous occasion – a time brimming with new experiences, personal growth, and the pursuit of academic ambitions. Here at Luxome, we understand that finding the perfect student property is an integral part of setting yourself up for success. Your university residence is more than just a place to lay your head; it's your launchpad for forging lifelong friendships, exploring independence, and nurturing a sense of belonging within the wider student community.
Throughout your tenancy with Luxome, we hope you'll find this Residents' section to be a valuable resource, packed with informative content and support to guide you through this exciting chapter in your life. We’ll cover everything from how to pay your rent, what to do if you lose your keys, how to report maintenance issues and even when to put the bins out.
So without further ado, step inside your new home…
Bathroom(s)
Lounge
Wall-Art
Dining Space
Kitchen
Bedroom
Backyard
Arthur Occupant App
You will have recently received an invitation to our online management system, Arthur. Please accept the invitation we have emailed to you and create an account.
After creating an account via the invitation link, please download the Arthur Occupant App.
Responsibilities
Our property manager, Suzie, will be in touch regarding a move in. Once the move-in has been booked, you’ll be meeting a member of our team outside of your chosen student home. They will conduct a brief tour and provide you with a Resident Handbook, all whilst answering any questions you may have to help you settle in seamlessly.
After we hand over the keys, there is a shared responsibility amongst you and your housemates to take care of the home and ensure that no damage is caused over the duration of your tenancy. For specific examples, refer to the bullet points below:
• Maintaining appliances e.g. removing water from your condenser dryer and cleaning the lint filter
• Cleaning the inside of the windows
• Looking after your keys and keeping the property secure
• Any damage other than that which has already been noted on the Inventory or fair wear and tear
• Keeping the property clear of rubbish and using the appropriate bins for recycling
• Ventilation, especially in kitchen and bathroom, to avoid condensation and damp
• Replacing light bulbs
• Unblocking sinks and drains and keeping them clear
• Testing smoke detectors and replacing batteries
• Re-setting any ‘trip’ switches
• Keeping the pressure topped up on the boiler
• Ensuring external drains are kept clear of debris
• Unblocking vacuums and changing/cleaning filters
• Keeping outside areas clean and tidy
Paying Rent
Your rent is due on the 1st of each month, all payments should be made to the same account you’ve paid your deposit to.
If you’re struggling to make a payment, then please let us know by raising a task on the Arthur App.
You’ll automatically receive an invoice for your rent by email a few days before it’s due as a reminder.
Council Tax
Full-time students are exempt from paying council tax and we’ll help you to prove your exemption. We’ll request information from you to provide to the council to prove your exemption, please keep an eye out for any requests/messages you receive from our accounts team regarding this.
This may involve you having to contact The University Admissions Office for:
A Student Certificate, Course Title, Course Start/End Date(s), Course ID etc;
Ensure every housemate does this as we can only contact the council when we have everyone’s info.
Are You Receiving Letters From The Council?
Sometimes the council can’t match the information we provide to the University records. If you receive a letter from the council, please open it and give us a call on 0161-877-0147 and we’ll help where we can. Don’t ignore these letters!
Bills Included
We take care of all your bills because delivering a hassle-free rental experience is what Luxome is all about.
Broadband / Internet
TV License
Water
Gas
Electricity
Simply pay your monthly rent and we’ll take care of the rest.
Inventory
You’ll be sent an inventory for approval via email. This inventory will be used as a record of the condition of the home at move in.
The inventory is sent to everyone in your group in turn, this means after the first person in your group has approved the inventory, it will be sent on to another person in your group, and so on until everyone has viewed the document.
Please be sure to check through and add any comments you have in the first 7 days of your tenancy, after 7 days the report will be automatically completed so it’s crucial that you communicate between your group efficiently so everyone has had a chance to add their comments.
Other Considerations
It is also advised that you take photos of the property yourself when initially moving in. This is so you can refer back to the original condition of the home when you’re cleaning up ahead of the tenancy’s end date. Having this record on hand can provide peace of mind throughout your tenancy and avoid any potential misunderstandings come move-out day.
Leaving the property in a worse state than it was handed to you in may have an impact on deposit returns, as cleaning fees and maintenance callouts result in deductions. We want to avoid deductions so please be considerate whilst living at the property.
Insurance
The building, Luxome’s furniture and fittings are covered by our insurance in the event of damage from significant events like fire or flood.
We recommend getting cover for your own items, the National Union of Students recommends Endsleigh insurance to be best protected in case the worst happens.
Maintenance
By now you will have downloaded the Arthur Occupant App, this where you’ll raise any maintenance issues that arise. When you have an issue, please upload images and provide as much information as possible so our team can address it.
Common Problems
No Hot Water Or Heating
Having problems with water temperature or the heating can be a nuisance. Most of the time though, it is a quick fix and can be resolved in a matter of minutes.
The pressure may have dropped on your boiler, check the display valve on the boiler, the indicator should be between 1 and 2 bar.
Electricity Isn’t Working
Check to see if a fuse has tripped. The fuse box will usually be in the cupboard under the stairs or beside the front door. Try unplugging the kettle or straighteners if the fuse continues to trip.
House/Fire Alarm Going Off
If the fire alarm is going off, please check the home is free of smoke/fire. If you find a fire please call 999 immediately. If there’s no fire or smoke, you can reset the alarm using the key or code provided.
For the house alarm, find the code to set and disarm it under “Access Management” in the Arthur App.
Emergencies
If you’re experiencing an emergency and you’re unsure how to resolve the situation, please call us on 0161 877 0147.
If calling outside of office hours, please wait and select the option for emergencies. You’ll be forwarded onto our partners Propcall who’ll help make the property safe until we can attend.
If you suspect a gas leak, it is important that you call Cadent immediately on 0800 389 8000.
Please also send photos to us via the Arthur Occupant App so we can assess and resolve the problem as soon as possible.
Pest Control
Prevention
Managing your waste is essential, pests are attracted to food, use the dishwasher we’ve provided and empty your bins regularly. Pests are drawn to unhygenic environments, be sure to sweep, mop and vacuum often, taking extra care to clean up crumbs or food spills.
Communication
People are used to different levels of cleanliness, be sure to keep high standards in your home and communicate with each other. If your pal is pilling up the takeaway boxes in their room, they could be attracting unwanted critters to everyone’s rooms.
Action
Clean! Flies and bugs will soon leave if there’s no food. If you spot mouse/rodent droppings please raise a task on the Arthur Occupant App and we’ll send our pest controller over as soon as we can. We apply common sense in these situations, if the house is a tip then you may be charged for the callout. If the home is clean and tidy, we’ll sort it.
Internet Issues
If you’re having problems with your broadband, please turn off the router and any boosters, unplugging them for 10 seconds to reset. If the reset does not sort the problem, you’ll need to speak to the Internet Service Provider so they can run through some troubleshooting. Find their contact information on the laminated sheet by the router.
Be sure to ask them for a “support ticket number” so that you can refer to the fault if calling again in the future.
Lost Keys
Please take good care of your keys.
If you lose your keys please raise it as an issue on the Occupant App, if it’s during office hours give us a call on 0161-877-0147.
Between 8am - 4:30pm the key call out charge is £30, plus the cost of copying any required keys at £15 per key.
From 4:30pm to 12am the standard emergency call out charge of £60 applies.
For reports between 12am-8am, the emergency call out charge is £120.
Things To Note
Note that we can only provide access outside of office hours, we’ll bring a new set of keys over on the next working day if required. Staying at a friend’s house for the night (or even a cheap hotel) and waiting to give us a call in the morning will save you money.
If you require a locksmith the costs may be much higher than what’s listed above.
Losing your keys can be really expensive and inconvenient to replace so again… please take good care of your keys!
Ring Doorbell
Your home is fitted with a Ring Video Doorbell, we will send an invitation to grant access to the Ring app. Use the app to view who is at your door and check back on historical footage.
Once you’ve recieved the invitation please create an account and follow the steps in the email.
The Ring Doorbell process can be a pain sometimes so please check this video to see all the steps required to get the app working on your phone.
Damp & Condensation
Condensation occurs in a dwelling when warm moist air produced by ordinary activities such as showering or cooking meets a cold surface such as an external wall or window. Condensation is not the only cause of moisture and mould, if you notice damp patches on your walls or blocked gutters, please raise an issue on the Arthur Occupant App for us to address.
Condensation may appear on cold surfaces as well as in microclimatic areas where there is little movement; for example, behind a wardrobe. This will may lead to the formation of mould growth and mainly occurs in corners of rooms, in cupboards or on north facing walls, as these are generally the coldest. Please let us know if you see any signs of mould as soon as possible.
What Can You Do?
• Open windows to allow fresh air in
• Turn extractor fan on, if applicable
• Do not dry clothes in a room with poor circulation, please use the tumble dryer we’ve provided
• Open internal & back doors to allow air in house to circulate periodically
• Do not dry clothes on radiators
• When the weather allows, dry clothes outside
Security
Lock your windows & doors! Sounds obvious right? Walk in thefts are surprisingly common, be sure to do your bit for the entire household.
When leaving your room, ensure your windows are closed as they may become inaccessible to other people in your home when you lock your bedroom door.
Waste Management
We’ve included a guide to help you put the right items in the right bin, alongside a link to check your bin collection days. Please use the bins for their intended purpose, the refuse collectors will not empty your bin if the wrong items are inside.
We suggest adding your bin collection days to your calendar for the night before collection, that way you get a reminder to put the bins out and avoid refuse pilling up.
Did You Know?
70% less energy is required to recycle paper compared with making it from raw materials.
Up to 60% of the rubbish that ends up in the dustbin could be recycled.
Recycling a single glass bottle will save enough energy to power a laptop for half an hour.
Blue Bin
Cardboard, Paper, Cartons, Cards, Flyers, Letters & Pamphlets
Black Bin
Food Trays, Coffee Cups, Plastic Shopping Bags, Polystyrene
Green Bin
Meat and Fish Bones, Raw/Cooked Food, Garden Clippings
Brown Bin
Plastic Bottles, Foil Trays, Aerosols, Tins, Cans, Glass Bottles & Jars
Can’t Go In A Bin!
Batteries, Electrical Items, Clothing, Japanese Knotweed
Healthcare
Signing up with a local GP and Dentist is massively important. This guarantees that if a problem arises with your health, you’re not waiting for treatment when you need it most.
Imagine the stress of having to travel back to your hometown across the country to see your childhood doctor when unwell!
Stay prepared and proactive by registering today.
Wellbeing
University Mental Health Services are fully included in your tuition fee, so if you feel overwhelmed or just want someone to talk to, they’re less than a click away. Each University offers resources and services for well-being, and there are student societies for it too.
Check In With Your Housemates
Being empathetic and supportive can make a huge difference when someone needs to talk, signpost them towards University and NHS resources if you think they could use a little more help. Give us a call if you're not sure where to go next.
Reach Out For Help
Charities like Mind, Samaritans and Student Minds have helplines for when you may want to talk to someone with no fear of judgement. To start a conversation, text ‘STUDENT’ to 85258 and you’ll be contacted.
Balance Your Lifestyle
If you think you might be partying too hard, try taking a break from the flashing lights, expensive booze and long taxi rides home. Also, be supportive of friends when they choose a night in over a night out. Each to their own!
Eat Well & Stay Active
Studies show that those who adopt good eating and exercise habits live happier lives. That could mean walking home from Uni rather than taking the bus or planning your meals for the week ahead. You might even save a few quid along the way.
Community
Throughout the academic year, we always try to give back to our residents and our community.
Expect some hampers with goodies and gifts for Christmas & Halloween delivered directly to your doorstep.
We run competitions and giveaways where you could be in with a chance to win a £100 voucher!
Various campaigns such as our annual litter pick help to keep Fallowfield & Salford tidy and clean.
Waste Management
Feedback from our previous residents has helped to create this charter, a guide to help our new residents positively contribute to the local community they’re joining.
Say Hi When you see your neighbours, introduce yourself. It’s important that you and your neighbours can talk to each other, you want them to call you, not the Police, when they’ve got concerns with noise or waste.
Be Mindful of Noise Neighbours and housemates may have different schedules to you, so please be considerate and keep the noise down at night and try not to slam the doors.
Contacting The Council If you would like to report any sort of antisocial behaviour, the Manchester & Salford number is 0161 793 2500
Be Considerate Parking Your Car Please don’t block access or make things difficult for other road users.
Keep Tidy & Stay On Top of Your Cleaning Apps like OurHome make a rota so everyone does their bit. Pests can be attracted surprisingly fast when rubbish builds up.
BBQ On the rare occasion the sun comes out, please be responsible with your BBQ, ensure its not going to damage the garden, decking and its placed away from branches and fence panels.
Act Think about how your behaviour affects others, e.g. when walking home after a night out, keep your distance from strangers to help them feel safe and offer to walk your friends home.